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ACCESSIBILITY

• Summer Internship @ Google, Inc.: Accessibility Experiences (January, 2007)

ADVERTISING

• Designing Online Banner Advertisements: Should We Animate?  (January, 2002)
• Does the Intrusiveness of an Online Advertisement Influence User Recall and Recognition (February, 2006)
  
• Just How 'Blind' Are We to Advertising Banners on the Web (July, 2000)

BANNERS

• Does the Intrusiveness of an Online Advertisement Influence User Recall and Recognition? (February, 2006)
• Designing Online Banner Advertisements: Should We Animate?  (January, 2002)
• Just How 'Blind' Are We to Advertising Banners on the Web? (July, 2000)

BREADCRUMB NAVIGATION

• Breadcrumb Navigation:  An Exploratory Study of Usage (February, 2003)
• Breadcrumb Navigation: Further Investigation of Usage (August, 2003)
• Influence of Mere Exposure on the Usage of Breadcrumb Navigation (February, 2004)
  

CHILDREN

• Comparing the Usability of Three Dual Language School Websites (January, 2007)
• Evaluating the Usability of Educational Websites for Children (July, 2005)
• The Effects of Line Length on Children and Adults’ Online Reading Performance (July, 2002)
• Which Fonts Do Children Prefer To Read Online? (January, 2001)

COMPUTER-MEDIATED COMMUNICATION

• A Comparison of Face-to-Face and Computer-Mediated Student Project Teams (August, 2003)
• Bringing the Chat Room to the Classroom (July, 2002)
• Does Computer-Mediated Collaboration Really Improve Group  Communication? (January, 2000)
• Male and Female Attitudes Toward Computer-Mediated Group Interactions (July, 2000)

DATA COLLECTION

• Data Collection in the Palm of Your Hand: A Case Study (January, 2000)
  

DOCUMENTATION

• A Comparison of Two Evaluation Techniques for Technical Documentation (February, 2005)
• Evaluation Toolbox for Aviation Technical Publications (February, 2005)

DOWNLOAD TIME

• Balancing Image Quality and Speed: How to Shave Seconds off Your Download Time (July, 2001)
• Examining Tolerance for Online Delays (February, 2003)
• How Long is Too Long to Wait for a Website to Load? (July, 1999) 

E-BOOKS

• E-Books: Are We Going Paperless? (January, 2000)
• Online Flipping: Examination of the Digital FlipViewer (July, 2005)
• Searching the University Course Schedule Using a Digital FlipBook (February, 2006)
• Should You Check In Your Textbooks and Check Out an eBook? (January, 2001)

E-COMMERCE

• Can Internet Shoppers Be Described by Personality Traits? (February, 2003)
• E-Commerce, the Consumer Decision Process, and the Theory of Reasoned Action (July, 2001)
• Examining User Expectations for the Location of Common E-Commerce Web Objects (January, 2002)
• Global Examination of Users' Mental Models for E-Commerce Web Layouts (July, 2004)
• How Usable are the Airline Websites? (January, 1999)
• Online Banking: Why People Are Branching Out (July, 2004)
• Online Groceries and Textbooks: Is E-Shopping the Answer for Today's College Student?  (July, 2001)
• Online Shopping for Office Supplies: Factors Impacting User Satisfaction (July, 2002)
• Online Shopping: TV's, Toasters, and Toys! Oh My! (January, 2001)
• Top Ten Mistakes of Shopping Cart Design (July, 2002)
• Top Ten Mistakes of Shopping Cart Design Revisited: A Survey of 500 Top E-Commerce Websites (July, 2007)

EDUCATION

• Blackboard™ Gets A Global Review (July, 2004)
• Bringing the Chat Room to the Classroom (July, 2002) 
• CADUCEUS: Using the Web to Share Student Misconceptions and Solutions (August, 2003)
• Should You Check In Your Textbooks and Check Out an eBook? (January, 2001)
• Technology in the Classroom: How Important is the Student-Teacher Interaction? (July, 2004)
• The Role of Interactivity in Web-Based Educational Material (July, 2004)
  
• Using Technology to Foster a Student-Centered Classroom (July, 2002)
• Where's My Clicker? Bringing the Remote into the Classroom (August, 2003)
• Where's My Clicker? Bringing the Remote into the Classroom - Part II (February, 2004)
  

ELDERLY

• Designing a Touch Screen Kiosk for Older Adults: A Case Study (January, 2001)
• Designing “Senior Friendly” Websites: Do Guidelines Help? (February, 2004)
• Determining the Best Online Font for Older Adults (January, 2001)
• Exploring How the Elderly Use the Web (July, 1999)
• Can Expanding Targets Make Object Selection Easier for Older Adults? (February, 2003)

EYE-TRACKING

• Eye Gaze Patterns while Searching vs. Browsing a Website (January, 2007)
• Hotspots and Hyperlinks: Using Eye-tracking to Supplement Usability Testing (July, 2005)
• Using Eye-tracking Data to Understand First Impressions of a Website (February, 2005)
• What’s the Skinny on Weight Loss Websites? (February, 2004)

FONT TYPE/SIZE

• A Comparison of Popular Online Fonts: Which is Best and When? (July, 2001)
• A Comparison of Two Computer Fonts: Serif versus Ornate Sans-Serif (August, 2003)
• Determining the Best Online Font for Older Adults (January, 2001)
• Examining the Legibility of the Letter "e" and Number "0" Using Classification Tree Analysis  (July, 2007)
• Perception of Fonts: Perceived Personality Traits and Uses (February, 2006)
• So, What Size and Type of Font Should I Use on My Website? (July, 2000)
• The Effect of Typeface on the Perception of Email (January 2007)
• The Effect of Website Typeface Appropriateness on the Perception of a Company’s Ethos (July, 2007)
• The Legibility of Two New ClearType Fonts (February, 2006)
• Which Fonts Do Children Prefer To Read Online? (January, 2001)

"GO" BUTTON

• Do We Really Need the "Go" Button? (January, 1999)

HANDHELD DEVICES

• Comparing Data Input Methods on Handheld Computers (July, 2004)
• Data Collection in the Palm of your Hand: A Case Study (January, 2001)
• Entering Text Into Hand-Held Devices: Comparing Two Soft Keyboards (January, 2000)
• Is RSVP a Solution for Reading from Small Displays? (July, 2000)
• Reading from a Palm Pilot™ Using RSVP (January, 2002)
• Reading with RSVP on a Small Screen: Does Font Size Matter? (January, 2001)
• RSVP in Review: A Comparison of Programs for the PC and Handheld Devices (August, 2003)
• Two Years and Six Hand-held Devices Later: What I Have Learned  (July, 2000)

HYPERTEXT STRUCTURE

• Breadcrumb Navigation: Further Investigation of Usage (August, 2003)
• Examining the Effects of Hypertext Shape on User Performance (July, 2002)

INPUT DEVICES

• A Breakdown of the Psychomotor Components of Input Device Usage (February, 2005)
• Ergonomic Mice: Comparison of Performance and Perceived Exertion (February, 2005)
• Examining First-Time Usage of the CombiMouse™ (February, 2004)
• Examining First-Time Use of the RollerMouse™ (August, 2003)
• Smooth or Textured: Does Mouse Pad Surface Impact Performance? (July, 2005)

INTERFACE DESIGN

• Designing a Touch Screen Kiosk for Older Adults: A Case Study (January, 2001)
• Determining Cognitive Predictors of User Performance within Complex Interfaces (July, 2002)
• Can Expanding Targets Make Object Selection Easier for Older Adults? (February, 2003)
• Mouse-Over vs. Point-and-Click: Which is Better? (January, 1999)
• Mouse-Over vs. Point-and-Click: It Depends! (July, 1999) 

LINE LENGTH

• The Effects of Line Length on Children and Adults’ Online Reading Performance (July, 2002)
• Effects of Line Length on Reading Online News (July, 2005)

LINKS

• Reading Online News: A Comparison of Three Presentation Formats (July, 2002)
• What's The Best Way to Wrap Links? (January, 1999)
• Where Should You Put the Links? A Comparison of Four Locations (July, 2001)
• Where Should You Put the Links? Comparing Embedded and Framed/Non-Framed Links (January, 2002)

MENU

• Cascading versus Indexed Menu Design (February, 2003)
• Mouse-Over vs. Point-and-Click: Which is Better? (January, 1999)
• Mouse-Over vs. Point-and-Click: It Depends! (July, 1999)

METHODOLOGICAL TOOLS

• Randomize and Test (RAT): A Program to Randomize Conditions (July, 2000)
• A Review of Morae™ for Usability Testing (January, 2007)
• A Review of Morae™ 2.0 for Usability Testing  (July, 2007)

NAVIGATION TOOLS

• Breadcrumb Navigation:  An Exploratory Study of Usage (February, 2003)
• Breadcrumb Navigation: Further Investigation of Usage (August, 2003)
• Influence of Mere Exposure on the Usage of Breadcrumb Navigation (February, 2004)
• Using a Site Map as a Navigational Tool (January, 1999)
• Sitemap Design: Alphabetical or Categorical? (July, 1999)

PDA (PERSONAL DIGITAL ASSISTANT) / Palm Pilot™

• Comparing Data Input Methods on Handheld Computers (July, 2004)
• Data Collection in the Palm of your Hand: A Case Study (January, 2000)
• Entering Text Into Hand-Held Devices: Comparing Two Soft Keyboards (January, 2000)
• Is RSVP a Solution for Reading from Small Displays?  (July, 2000)
• Reading from a Palm Pilot™ Using RSVP (January, 2002)
• Reading with RSVP on a Small Screen: Does Font Size Matter? (January, 2001)
• RSVP in Review: A Comparison of Programs for the PC and Handheld Devices (August, 2003)
• Two Years and Six Hand-held Devices Later: What I Have Learned (July, 2000)

READING ONLINE

• A Comparison of Popular Online Fonts: Which is Best and When? (July, 2001)
• A Comparison of Two Computer Fonts: Serif versus Ornate Sans-Serif (August, 2003)
• Determining the Best Online Font for Older Adults (January, 2001)
• The Effects of Line Length on Children and Adults’ Online Reading Performance (July, 2002)
• Effects of Line Length on Reading Online News (July, 2005)
• The Effect of Typeface on the Perception of Email (January 2007)
• The Impact of Paging vs. Scrolling on Reading Online Text Passages (February, 2003)
• Is Multiple-Column Online Text Better? It Depends! (July, 2005)
• Is RSVP a Solution for Reading from Small Displays? (July, 2000)
• The Legibility of Two New ClearType Fonts (February, 2006)
• Online Flipping: Examination of the Digital FlipViewer (July, 2005)
• Paper or Pixels: What Are People Reading Online? (July, 2004)
• Perception of Fonts: Perceived Personality Traits and Uses (February, 2006)
• Reading from a Palm Pilot™ Using RSVP (January, 2002)
• Reading Online News: A Comparison of Three Presentation Formats (July, 2002)
• Reading Online Text: A Comparison of Four White Space Layouts (July, 2004)
• Reading Online Text with a Bad Layout: Is Performance Worse? (February, 2005)
• Reading with RSVP on a Small Screen: Does Font Size Matter? (January, 2001)
• RSVP in Review: A Comparison of Programs for the PC and Handheld Devices (August, 2003)
• So, What Size and Type of Font Should I Use on My Website? (July, 2000)
• Which Fonts Do Children Prefer To Read Online? (January, 2001)
  

RSVP (RAPID SERIAL VISUAL PRESENTATION)

• Is RSVP a Solution for Reading from Small Displays? (July, 2000)
• Reading from a Palm Pilot™ Using RSVP (January, 2002)
• Reading with RSVP on a Small Screen: Does Font Size Matter? (January, 2001)
• RSVP in Review: A Comparison of Programs for the PC and Handheld Devices (August, 2003)

SHOPPING CART

• Top Ten Mistakes of Shopping Cart Design (July, 2002)
• Top Ten Mistakes of Shopping Cart Design Revisited: A Survey of 500 Top E-Commerce Websites (July, 2007)

SITEMAPS

• Fortune 500 Revisited: Current Trends in Sitemap Design (July, 2002)
• Sitemap Design: Alphabetical or Categorical? (July, 1999) 
• Using a Site Map as a Navigational Tool (January, 1999)

SOFT KEYBOARDS

• Entering Text into Hand-Held Devices: Comparing Two Soft Keyboards (January, 2000)

STUDENTS

• Computer and World Wide Web Usage of WSU Undergraduates (January, 2000)
• Online Groceries & Textbooks: Is E-Shopping the Answer for Today's College Student? (July, 2001)

SURVEYS

• Satisfaction Survey by Web or by Paper? A Case Study at a Fortune 500 Company (July, 2001)

TOUCH SCREENS

• Designing a Touch Screen Kiosk for Older Adults: A Case Study (January, 2001)
• How Important is Visual Feedback When Using a Touch Screen? (January, 2000)

USABILITY TESTING (Non-Website)

• Entering Text Into Hand-Held Devices: Comparing Two Soft Keyboards (January, 2000)
• Hotspots and Hyperlinks: Using Eye-tracking to Supplement Usability Testing (July, 2005)
• Practicing What We Preach? A Usability Evaluation of the HFES Proceedings CD-ROM (January, 2001)
• Should You Check In Your Textbooks and Check Out an eBook?  (January, 2001)
• The Effects of Perceptual Grouping on Text Entry Performance (February, 2004)
• Usability of Mobile Devices in the Cockpit (February, 2004)
• Usability Analysis of a Computer-Based Avionics System (February, 2006)

WEBSITE DESIGN

• A Comparison of Popular Online Fonts: Which is Best and When? (July, 2001)
• A Comparison of Two Computer Fonts: Serif versus Ornate Sans-Serif (August, 2003)
• Aesthetics and Usability: A Look at Color and Balance (February, 2003)
• Balancing Image Quality and Speed: How to Shave Seconds off Your Download Time (July, 2001)
• Constructing User-Centered Websites: The Early Design Phases of Small to Medium Sites (January, 2000)
• Constructing User-Centered Websites: Design Implications for Content Organization (July, 2000)
• Determining the Best Online Font for Older Adults (January, 2001)
• Developing Schemas for the Location of Common Web Objects (January, 2001)
• Does Music Influence Performance on the Internet? (February, 2004)
• Do We Need the "GO" Button? (January, 1999)
• The Effects of Line Length on Children and Adults’ Online Reading Performance (July, 2002)
• The Effects of Contrast and Density on Visual Web Search (July, 2004)
• Examining the Effects of Hypertext Shape on User Performance (July, 2002)
• Examining User Expectations for the Location of Common E-Commerce Web Objects (January, 2002)
• Examining Web Design Conventions Across Site Types (February, 2003)
• The Impact of Paging vs. Scrolling on Reading Online Text Passages (February, 2003)
• Menu Design: To Adapt, or Not to Adapt? (January, 2002) 
• Metaphors and Website Design: A Cross-Cultural Case Study of Tide.com Stain Detective (February, 2005)
• Paging vs. Scrolling: Looking for the Best Way to Present Search Results (January, 2002)
• Reading Online News: A Comparison of Three Presentation Formats (July, 2002)
• Reading Online Text: A Comparison of Four White Space Layouts (July, 2004)
• So, What Size and Type of Font Should I Use on My Website? (July, 2000)
• What is the Best Layout for Multiple-Column Web Pages? (July, 2001)
• What's The Best Way to Wrap Links? (January, 1999)
• Where Should You Put the Links? A Comparison of Four Locations (July, 2001)
• Where Should You Put the Links? Comparing Embedded and Framed/Non-Framed Links (January, 2002)
• Which Fonts Do Children Prefer To Read Online? (January, 2001)
• Where's the Search? Re-examining User Expectations of Web Objects (February, 2006)

WEBSITE  USABILITY TESTING

• Are You in Good Hands With Allstate?: A Comparison of Three Auto-Insurance Websites (July, 2002)
• Before and After: How Can You Show Your New Website is Better? (July, 2000)
• Comparing the Usability of Three Dual Language School Websites (January, 2007)
• Evaluating the Usability of Educational Websites for Children (July, 2005)
• How Usable are the Airline Websites? (January, 1999)
• Online Groceries and Textbooks: Is E-Shopping the Answer for Today's College Student? (July, 2001)
• Online Shopping for Office Supplies: Factors Impacting User Satisfaction (July, 2002)
• Online Shopping: TV's, Toasters, and Toys! Oh My! (January, 2001)
• Planning Your Next Vacation: Orbitz, Expedia, or Travelocity? (January, 2002)
• What’s the Skinny on Weight Loss Websites? (February, 2004)

 WEB USAGE PATTERNS

• Can Internet Shoppers Be Described by Personality Traits? (February, 2003)
• Can Personality Be Used to Predict How We Use the Internet? (July, 2002)
• Password Security: What Users Know and What They Actually Do (February, 2006)
• Computer and World Wide Web Usage of WSU Undergraduates (January, 2000)
• Exploring How the Elderly Use the Web (July, 1999)
• Internet Purchasing Attitudes: Does It All Come Down to Cost? (January, 2002)
• Measuring Online Experience: It's About More than Time! (August, 2003)
• Satisfaction Survey by Web or by Paper? A Case Study at a Fortune 500 Company (July, 2001)
• Searching the Web: Who Uses the Advanced Search Options? (July, 1999)
• Summer Internship @ Google, Inc.: Accessibility Experiences (January, 2007)