Usability News is a free web newsletter that is produced by the Software Usability Research Laboratory (SURL) at Wichita State University. The SURL team specializes in software/website user interface design, usability testing, and research in human-computer interaction.
Barbara S. Chaparro, Editor

Inside this Issue:

Design Issues

• A Comparison of Popular Online Fonts: Which Are Best and When?
  by M. Bernard, M. Mills, M. Peterson, & K. Storrer
• What is the Best Layout for Multiple-Column Web Pages?
  by M. Bernard & L. Larsen
• Where Should You Put the Links? A Comparison of Four Locations?
  by M. Bernard, S. Hull, & D. Drake
• Satisfaction Survey by Web or by Paper? A Case Study at a Fortune 500 Company
  by B. Laughlin

E-Commerce Studies

• Online Groceries & Textbooks: Is e-Shopping the Answer for Today's College Student?
  by B. Chaparro, T. St. Romain, & R. Hacker
• e-Commerce, the Consumer Decision Process, and the Theory of Reasoned Action
  by F. Volk
  
  Design Techniques
  
  
• Balancing Image Quality and Speed: How to Shave Second Off Your Download Time
  by L. Larsen and C. Phillips